Terms of service

Last Updated: September 9, 2026

OVERVIEW

Welcome to DAKROVA. The terms “we,” “us,” and “our” refer to DAKROVA WORLD INTERNATIONAL LIMITED (“DAKROVA”), which operates this store and website, including the information, content, features, tools, products, and services available through the website (the “Services”).

DAKROVA is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

These Terms of Service, together with any policies referenced or linked herein, describe your rights and responsibilities when using our Services.

Please read these Terms of Service carefully. They contain important information regarding your use of our website, purchases, warranties, disclaimers, limitations of liability, and other applicable terms.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, please do not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian where permitted by applicable law.

When using our Services or placing an order, you may be required to provide certain information, including your name, email address, billing information, payment information, and shipping information.

You agree that the information you provide is accurate, current, and complete and that you have the right to provide such information.

If you create an account with us, you are responsible for maintaining the security of your account credentials and for activity conducted through your account. You must not transfer, sell, assign, or otherwise provide your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, fitment information, and availability displayed on our website are accurate and up to date.

Product colors and appearance may vary slightly depending on your device, screen, lighting, or other display settings.

Product specifications, descriptions, images, availability, and other information may be changed or updated at any time. We reserve the right to discontinue products or limit quantities where reasonably necessary.

Vehicle fitment information is provided based on the information available to us. You are responsible for verifying that a product is compatible with your vehicle before placing an order.

Unless otherwise expressly stated by DAKROVA, products are sold without any guarantee that they will meet a particular expectation beyond applicable product descriptions, specifications, warranties, or rights provided by law.

SECTION 3 - ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

DAKROVA reserves the right to accept, decline, limit, or cancel an order where reasonably necessary, including due to product availability, pricing or information errors, suspected fraud, unauthorized activity, or other circumstances affecting the order.

An order is not considered accepted until payment has been successfully authorized and DAKROVA confirms the order.

Please review your order carefully before submitting it. Cancellation requests may not be possible after an order has been processed or shipped.

If we cancel or modify an order, we may attempt to notify you using the email address, billing address, or phone number provided with the order.

Returns, refunds, and cancellations are subject to our Return ＆ Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions, and product availability are subject to change.

The price applicable to your order is the price displayed at checkout and confirmed with your order.

Shipping charges, applicable taxes, and other charges, where applicable, will be presented during checkout or otherwise communicated to you before the order is completed.

Promotional offers may be subject to additional terms. If the terms of a specific promotion conflict with these Terms of Service, the promotion terms will apply to that promotion.

You agree to provide accurate, current, and complete payment and billing information for all purchases.

You represent that you are authorized to use the payment method provided for your purchase.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping Policy.

Shipping and delivery times are estimates only and are not guaranteed delivery dates.

Delays may occur due to shipping carriers, weather, holidays, peak shipping periods, address issues, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address when placing an order.

Additional shipping, return, or reshipping charges may apply when an incorrect or incomplete address is provided.

For information regarding order processing, shipping areas, delivery estimates, freight shipments, damaged shipments, lost shipments, and other shipping conditions, please review our Shipping Policy.

SECTION 6 - RETURNS AND REFUNDS

Returns, refunds, cancellations, and related procedures are governed by our Return ＆ Refund Policy.

Please review our Return ＆ Refund Policy before placing an order.

The Return ＆ Refund Policy forms part of these Terms of Service with respect to returns, refunds, cancellations, and related matters.

SECTION 7 - INTELLECTUAL PROPERTY

Our Services and their content, including text, product descriptions, photographs, images, graphics, logos, trademarks, product reviews, videos, audio, page designs, and the selection and arrangement of such materials, are owned by DAKROVA or its licensors and are protected by applicable intellectual property laws.

You may access and use the Services for personal and legitimate shopping purposes.

Except as expressly permitted by us, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or commercially exploit any content from our Services without our prior written permission.

DAKROVA’s names, logos, product names, service names, designs, slogans, and other brand elements are trademarks of DAKROVA or its licensors where applicable.

Shopify’s name, logo, product names, and other brand elements are trademarks of Shopify.

All other trademarks and brand names appearing on our Services belong to their respective owners.

SECTION 8 - USER CONTENT AND FEEDBACK

If you submit reviews, comments, photographs, suggestions, feedback, or other content to DAKROVA or through our Services (“Feedback”), you are responsible for ensuring that you have the necessary rights to submit that content.

By submitting Feedback, you grant DAKROVA a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, modify, distribute, and otherwise use the Feedback for operating, improving, and promoting our Services and business, subject to applicable law.

You agree that your Feedback will not violate the rights of another person or contain unlawful, misleading, defamatory, abusive, obscene, fraudulent, or malicious content.

We reserve the right, but do not assume an obligation, to review, edit, restrict, or remove Feedback that we reasonably determine violates these Terms of Service or applicable law.

You are solely responsible for the content and accuracy of any Feedback you submit.

SECTION 9 - THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to or functionality provided by third-party websites, services, applications, or platforms.

We do not control and are not responsible for the availability, content, accuracy, privacy practices, security, or operation of third-party websites or services.

Your use of third-party services may be subject to their own terms, conditions, and privacy policies.

Any questions, complaints, or claims regarding third-party products or services should be directed to the applicable third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

DAKROVA is powered by Shopify, which enables us to provide the Services to you.

Any sales and purchases made through our online store are transactions directly between you and DAKROVA.

Shopify provides the technology and e-commerce platform used to operate our store but is not the seller of the products purchased from DAKROVA.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for the products sold by DAKROVA or for claims arising directly from transactions between you and DAKROVA.

SECTION 11 - PRIVACY

Your use of our Services is subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Our Privacy Policy is available here:

https://dakrova.com/policies/privacy-policy

Because our Services are hosted on Shopify, Shopify may also collect and process information about your access to and use of the Services.

For more information about Shopify’s handling of personal information, please review the Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel or modify orders when necessary, including after an order has been submitted.

If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our policies and applicable law.

SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes and in accordance with these Terms of Service.

You may not use the Services to violate applicable laws or regulations, infringe intellectual property rights, submit false or misleading information, transmit malicious code, interfere with the operation or security of the Services, attempt unauthorized access to our systems or data, or otherwise misuse the Services.

You may not use automated methods to interfere with or excessively burden the Services, bypass security or access controls, or obtain information from the Services in a manner that is not authorized by DAKROVA.

We reserve the right to restrict, suspend, or terminate access to our Services where we reasonably determine that these Terms have been violated.

SECTION 14 - PRODUCT INSTALLATION AND USE

DAKROVA products are aftermarket automotive and off-road accessories.

Products should be installed and used according to the applicable product instructions, fitment requirements, and intended use.

You are responsible for verifying product compatibility with your vehicle and for ensuring proper installation and use.

Improper installation, misuse, unauthorized modification, or use outside the intended purpose of a product may result in damage, malfunction, property damage, vehicle damage, or personal injury.

To the maximum extent permitted by applicable law, DAKROVA is not responsible for losses or damages resulting from improper installation, misuse, unauthorized modification, failure to follow applicable instructions, or use outside the intended purpose of a product.

SECTION 15 - TERMINATION

We may restrict, suspend, or terminate your access to the Services where reasonably necessary, including when you violate these Terms of Service or applicable law.

Termination will not affect any rights or obligations that arose before termination.

Any provisions that by their nature should survive termination, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, and Privacy, will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information and materials provided through the Services are made available for general informational and shopping purposes.

Except as expressly stated by DAKROVA or required by applicable law, the Services and products offered through the Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, DAKROVA disclaims express and implied warranties and conditions, including warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that the Services will always be uninterrupted, timely, secure, accurate, or error-free.

Nothing in these Terms of Service excludes or limits any warranty or consumer right that cannot lawfully be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, DAKROVA, its affiliates, partners, directors, officers, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from or related to your use of the Services or products purchased through the Services.

To the maximum extent permitted by applicable law, DAKROVA’s total liability arising from or relating to an order or product will not exceed the amount actually paid to DAKROVA for the product giving rise to the claim.

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

SECTION 18 - INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless DAKROVA, its affiliates, partners, directors, officers, employees, agents, contractors, service providers, and licensors from claims, losses, damages, liabilities, costs, and reasonable legal expenses arising from your violation of these Terms of Service, your violation of applicable law or the rights of another person, or your misuse of the Services.

We may assume control of the defense of any matter for which you are required to provide indemnification, and you agree to reasonably cooperate with us in that defense.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law and the remaining provisions will remain in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms of Service does not constitute a waiver of that provision or any other right.

These Terms of Service, together with the policies and terms referenced herein, constitute the entire agreement between you and DAKROVA regarding your use of the Services and supersede prior agreements or communications relating to the same subject matter.

SECTION 21 - ASSIGNMENT

You may not assign or transfer these Terms of Service or any rights or obligations under them without our prior written consent.

DAKROVA may assign or transfer these Terms of Service and related rights or obligations as part of a business transfer, restructuring, merger, acquisition, or other lawful transaction.

SECTION 22 - GOVERNING LAW

These Terms of Service will be governed by and interpreted in accordance with the applicable laws governing the DAKROVA legal entity operating the Services, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any disputes will be handled in a court with appropriate jurisdiction, subject to applicable law.

SECTION 23 - HEADINGS

The headings used in these Terms of Service are included for convenience only and do not limit or otherwise affect the meaning or interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting the revised version on our website.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

DAKROVA WORLD INTERNATIONAL LIMITED

Email: support@dakrova.com

Business Address: RM123, 26/F, Delta House, 3 On Yiu Street, Sha Tin, Hong Kong

Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET

For shipping, returns, refunds, or other order-related questions, please contact us at support@dakrova.com.