Privacy policy
Last Updated: September 9, 2026
DAKROVA operates this store and website, including the information, content, features, products, and services provided through this website (the “Services”). Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our Services, place an order, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect contact information such as your name, email address, phone number, billing address, and shipping address.
We may collect payment and transaction information, including payment method, transaction details, order information, and payment confirmation. Payment information may be processed by third-party payment providers.
We may collect information related to your orders and transactions, including products purchased, returned, cancelled, or otherwise included in your transactions with us.
When you contact us for customer service, product questions, order support, returns, warranty claims, or other inquiries, we may collect the information you provide in those communications.
We may also collect device and usage information, including your IP address, browser type, device information, network information, pages viewed, interactions with our website, and similar technical information.
Cookies and similar technologies may collect information about your browsing activity, preferences, and interactions with our website.
We do not intentionally collect more personal information than reasonably necessary to provide and operate our Services.
How We Collect Personal Information
We may collect personal information directly from you when you place an order, submit a form, subscribe to communications, create or use an account, or contact us.
We may also collect information automatically through our website, including through cookies and similar technologies when you browse or use our Services.
In addition, personal information may be provided to us by service providers, such as Shopify, payment processors, shipping providers, analytics providers, and other companies that provide services on our behalf.
We may also receive information from other third parties or business partners where permitted by applicable law.
How We Use Your Personal Information
We may use personal information to process and fulfill orders, process payments, arrange shipping and delivery, provide order confirmations and tracking information, process returns and refunds, handle warranty claims, and provide customer service and technical support.
We may use personal information to operate, maintain, analyze, and improve our website, products, Services, and customer experience.
Where permitted by law, we may use personal information to send promotional and marketing communications, provide information about products and promotions, measure the effectiveness of advertising campaigns, and show relevant advertisements based on your interactions with our website or products.
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the email.
We may also use personal information to help protect our website, customers, transactions, and Services, including detecting and preventing fraud, unauthorized activity, security threats, or other potentially harmful activity.
We may use personal information when necessary to comply with applicable laws, respond to lawful requests from authorities, enforce our policies, protect our rights, or resolve disputes.
How We Share Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.
These third parties may include Shopify, payment processors, shipping and fulfillment providers, technology and hosting providers, analytics providers, customer service providers, and other service providers that support our business operations.
We may also share information with advertising and marketing providers where permitted by law.
We may disclose personal information to professional advisors, legal service providers, government authorities, or other third parties when required by law or when reasonably necessary to protect our rights, customers, Services, or business.
We may also disclose information when you direct us to do so, request such disclosure, or otherwise consent to it.
We do not sell personal information for monetary consideration.
Depending on where you live, certain disclosures or sharing of information for targeted advertising or similar purposes may be considered a “sale” or “sharing” under applicable privacy laws. You may have the right to opt out of certain uses of your personal information.
You can review and exercise applicable privacy choices through our Privacy Choices page:
https://dakrova.com/pages/data-sharing-opt-out
Shopify
Our store is hosted on Shopify. Shopify provides the technology and services used to operate our online store, process transactions, and provide related e-commerce functionality.
Shopify may collect and process personal information in connection with your use of our Services. Shopify may also process information in accordance with its own privacy policies.
For more information about how Shopify handles personal information, please review the Shopify Privacy Policy and Shopify Privacy Portal:
https://www.shopify.com/legal/privacy
Cookies and Similar Technologies
We use cookies and similar technologies to help operate our website and improve your experience.
These technologies may be used to maintain shopping cart and checkout functionality, remember preferences, understand website traffic and usage, measure marketing and advertising effectiveness, support analytics and website performance, and provide relevant advertising where applicable.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Our website may use third-party analytics, advertising, and marketing technologies provided by companies such as Google, Meta, Shopify, or other service providers.
Your Privacy Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to know or access the personal information we collect about you, the right to request deletion of your personal information, the right to request correction of inaccurate personal information, and in certain circumstances, the right to receive a copy of your personal information or request its transfer to another party.
Depending on applicable law, you may also have the right to opt out of certain sales, sharing, or targeted advertising activities.
You may exercise applicable privacy rights by contacting us at support@dakrova.com or by using our Privacy Choices page:
https://dakrova.com/pages/data-sharing-opt-out
Depending on where you live and the nature of your request, we may need to verify your identity before processing certain requests.
We will not discriminate against you for exercising privacy rights provided by applicable law.
Global Privacy Control
Where required by applicable law, we may recognize the Global Privacy Control (GPC) signal as a request to opt out of certain data sharing or targeted advertising activities.
For more information about Global Privacy Control, please visit:
https://globalprivacycontrol.org/
California Privacy Rights
If you are a California resident, you may have additional privacy rights under applicable California privacy laws.
These rights may include the right to know, access, delete, or correct personal information, as well as the right to opt out of certain sales or sharing of personal information, where applicable.
To exercise applicable California privacy rights, please contact us at support@dakrova.com.
We may verify your identity before processing a request and will respond within the timeframe required by applicable law.
Data Retention
We retain personal information only for as long as reasonably necessary to process and maintain transaction records, provide our Services and customer support, comply with legal, accounting, tax, and regulatory requirements, prevent fraud and address security issues, and resolve disputes or enforce our agreements.
When personal information is no longer reasonably necessary, we may delete or anonymize it, subject to applicable legal and business requirements.
Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information.
However, no method of electronic transmission, storage, or security system is completely secure. We cannot guarantee absolute security of personal information, particularly while information is being transmitted over the internet.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information through our Services, please contact us at support@dakrova.com so that we can review and take appropriate action.
Third-Party Websites and Links
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies and terms of any third-party website you visit.
International Data Processing
Because we use Shopify and other service providers, personal information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this Privacy Policy. We encourage you to review this page periodically for the latest information.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:
DAKROVA
Email: support@dakrova.com
Business Address: RM123, 26/F, Delta House, 3 On Yiu Street, Sha Tin, Hong Kong
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We will make reasonable efforts to respond to privacy-related inquiries and rights requests in accordance with applicable law.