FAQs
Can’t find the answer you’re looking for? Email us at support@dakrova.com or use the Live Chat for assistance.
General Information
What types of vehicles do DAKROVA products fit?
DAKROVA offers aftermarket off-road accessories for a range of Jeep, Ford, Chevrolet, GMC, RAM, Toyota, and Nissan vehicles.
Fitment varies by product. Please use the Year-Make-Model selector and check the detailed fitment information on each product page before ordering.
If you are unsure about compatibility, contact us at support@dakrova.com with your vehicle year, make, model, and the product or part number.
How can I find the right product for my vehicle?
Use the Year-Make-Model selector on our website and review the fitment information listed on the product page.
For custom vehicle setups or fitment questions, contact our support team before ordering.
Product ＆ Technical Support
Are DAKROVA products tested?
Our products are designed for off-road use, and selected products are tested in real-world trail conditions for dependable performance.
Product specifications, materials, capacities, and fitment vary by item, so please refer to the individual product page for detailed information.
Do you offer product warranties?
Warranty coverage varies by product. Please check the applicable product page or contact us at support@dakrova.com for warranty information before or after purchase.
How do I know if a part is compatible with my vehicle?
Every product page includes detailed fitment information. We recommend checking the listed year, make, model, cab configuration, and other applicable requirements before ordering.
If you are unsure, contact us with your vehicle year, make, model, and part number so we can help verify fitment.
Do you provide installation guides?
Yes. Installation information is provided for applicable products, and many product pages include downloadable PDF installation guides.
Please review the installation information for your specific product before installation.
Ordering ＆ Payment
What payment methods do you accept?
Available payment methods are displayed at checkout. Payment options may vary depending on your order and checkout setup.
Can I cancel my order?
Cancellation requests must be submitted before the order has been processed or shipped.
Once an order has been processed or shipped, it may no longer be eligible for cancellation and may instead be subject to our Return ＆ Refund Policy.
Shipping
How long does shipping take?
Orders are typically processed and dispatched within 1–2 business days.
After an order has been shipped, delivery usually takes approximately 3–8 business days within the US Mainland.
Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
Oversized or freight shipments may require additional transit time.
Once your order has shipped, tracking information will be sent to the email address provided with your order.
Where do you ship?
We currently ship within the US Mainland, excluding Alaska, Hawaii, Puerto Rico, and APO/FPO military addresses.
At this time, we do not offer international shipping.
Is free shipping available?
Eligible standard shipments within the US Mainland may qualify for free shipping as shown on the product page or at checkout.
Some oversized or heavy products may require freight shipping. If additional freight charges apply, they will be communicated before shipment or shown at checkout where applicable.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address provided with your order.
Carrier tracking updates may take additional time to appear after the package has been handed over to the carrier.
What happens if my shipment is damaged?
Please inspect your package as soon as it is delivered.
If your order arrives with visible shipping damage or the product is damaged during transit, please contact us within 48 hours of delivery and provide photos of the product, packaging, and shipping label, along with your order number.
Do not return a damaged item before contacting us. We will review the issue and provide return or replacement instructions when applicable.
What happens if my package is lost or delayed?
If your tracking information shows no movement for 7 business days, or the carrier confirms that the package has been lost, please contact us so we can assist with the shipping claim.
Delivery delays caused by carriers, severe weather, holidays, or other circumstances outside our control may require additional time.
What if I entered an incorrect shipping address?
Please carefully review your shipping address before completing your order.
If an incorrect or incomplete address causes additional shipping, re-delivery, or return charges, those charges may be the customer’s responsibility.
Please contact us as soon as possible if you need to correct your shipping address before the order is shipped.
Returns ＆ Refunds
What is your return policy?
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unused and uninstalled, with all original packaging, hardware, accessories, and components included. You must also provide your order number or other proof of purchase.
Installed, used, modified, damaged, or incomplete items may not be eligible for return.
Please review our Return ＆ Refund Policy before sending any product back.
How do I start a return?
Please contact us at support@dakrova.com with your order number and the reason for the return.
Returns require prior approval. We will provide return instructions and, when applicable, a return authorization (RMA).
Items sent back without prior approval may not be accepted.
Who pays return shipping?
For returns due to customer preference, ordering the wrong product, or other non-defective reasons, the customer is responsible for return shipping costs.
If the return is due to a defective, damaged, or incorrect item received, please contact us before returning the product. We will review the issue and provide return instructions.
Are there any restocking fees?
A 5% restocking fee may apply to eligible customer-initiated returns.
A 20% restocking fee may apply to certain returns when the product has been opened, repackaged improperly, or requires additional inspection or repackaging, where permitted.
Restocking fees will not apply to approved returns caused by our error, including defective, damaged, or incorrect items.
What items are generally not eligible for return?
The following items are generally not eligible for return: installed or used products; products that have been modified, altered, or damaged after delivery; products missing original parts, hardware, accessories, or packaging; custom or specially ordered products; gift cards; and final sale items, where applicable.
Please contact us at support@dakrova.com before submitting a return request if you are unsure whether your item is eligible.
Can I exchange a product?
We generally do not offer direct exchanges.
The fastest way to get a different product is to return the original item according to our Return ＆ Refund Policy and place a new order after the return is approved.
What if I receive a defective, damaged, or incorrect item?
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or incorrect, contact us promptly with your order number and clear photos of the product and packaging.
For shipping damage claims, please contact us within 48 hours of delivery and follow the procedures outlined in our Shipping Policy.
We will review the issue and, where applicable, provide a replacement, replacement parts, refund, or other appropriate resolution.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
Approved refunds will be issued to the original payment method within 7 business days after the return has been approved.
Your bank or credit card provider may require additional processing time before the refund appears on your account.
Warranty ＆ Support
How can I contact customer support?
You can contact us at support@dakrova.com or use the Contact Us form on our website.
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Closed on weekends and U.S. public holidays.
Messages submitted outside our business hours will be reviewed on the next business day.
What information should I include when contacting support?
For product or fitment questions, please include your vehicle year, make, model, and product or part number.
For order-related questions, please include your order number and a brief description of the issue.
Providing these details can help us respond more efficiently.
Affiliates ＆ Collaborations
Do you have an affiliate program?
We may work with affiliates and creators in the off-road community.
For current affiliate opportunities, please contact support@dakrova.com.
Do you offer sponsorships or collaborations?
We welcome relevant off-road content, media, and collaboration inquiries.
Please email support@dakrova.com with your social media information, project details, or collaboration proposal.