Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, the item must be in the same condition that you received it, unused and uninstalled, with all original packaging, hardware, accessories, and components included. You must also provide your order number or other proof of purchase.
Installed, used, modified, damaged, or incomplete items may not be eligible for return.
How to Start a Return
To request a return, please contact us at support@dakrova.com with your order number and the reason for the return.
Returns require prior approval. We will provide return instructions and, when applicable, a return authorization (RMA). Items sent back without prior approval may not be accepted.
Approved returns should be sent to:
700 Linden Logistics Wy
Linden, NJ 07036
USA
Return Shipping
For returns due to customer preference, ordering the wrong product, or other non-defective reasons, the customer is responsible for return shipping costs.
If the return is due to a defective, damaged, or incorrect item received, please contact us before returning the product. We will review the issue and provide return instructions.
Restocking Fees
A 5% restocking fee may apply to eligible customer-initiated returns.
A 20% restocking fee may apply to certain returns when the product has been opened, repackaged improperly, or requires additional inspection or repackaging, where permitted.
Restocking fees will not apply to approved returns caused by our error, including defective, damaged, or incorrect items.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us promptly with your order number and clear photos of the product and packaging.
For shipping damage claims, please contact us within 48 hours of delivery and follow the procedures outlined in our Shipping Policy.
We will review the issue and, where applicable, provide a replacement, replacement parts, refund, or other appropriate resolution.
Non-Returnable Items
The following items are generally not eligible for return:
Installed or used products
Products that have been modified, altered, or damaged after delivery
Products missing original parts, hardware, accessories, or packaging
Custom or specially ordered products
Gift cards
Final sale items, where applicable
Please contact us before placing a return request if you are unsure whether your item is eligible.
Order Cancellations
Cancellation requests must be submitted before the order has been processed or shipped.
Once an order has been processed or shipped, it may no longer be eligible for cancellation and may instead be subject to this Return ＆ Refund Policy.
Exchanges
We generally do not offer direct exchanges.
The fastest way to get a different product is to return the original item according to this policy and place a new order after the return is approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
Approved refunds will be issued to the original payment method within 7 business days after the return has been approved.
Your bank or credit card provider may require additional processing time before the refund appears on your account.
If you have not received your refund after the applicable processing period, please contact us at support@dakrova.com.
Contact Us
For return, refund, exchange, or other order-related questions, please contact us:
Email: support@dakrova.com
Business Hours:
Monday–Friday, 9:00 AM–5:00 PM ET
Closed on weekends and U.S. public holidays.